Last updated: 14 October 2026
This policy explains how Commercial Cleaning Mumbai ("we", "us") collects, uses, stores and shares personal data when you visit commercialcleaningmumbai.in or contact us through it, and sets out your rights under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"). Under the DPDP Act, Commercial Cleaning Mumbai is the data fiduciary for the personal data described below.
Who we are
Commercial Cleaning Mumbai, operating at commercialcleaningmumbai.in. You can reach us at [email protected] or +91 96731 98867.
What personal data we collect
We collect personal data only when you choose to give it to us:
- Enquiry details — your name, phone number, optional email address, property/area, the service you're asking about, and any message you type in — when you use the quote popup, the inline quote form, or our chat assistant.
- Analytics and usage data — pages viewed, approximate location (city-level), device and browser type — but only if you give consent (see "Cookies and analytics" below). We do not collect this without your consent.
Why we collect it, and our lawful basis
We process your personal data for the following purposes, under the DPDP Act:
- Performance of a service you requested — when you submit an enquiry form or chat with us, you are asking us to call or message you back about a cleaning service. We use your details only to respond to that request: calling you back, preparing a quote, scheduling a site visit, and delivering the service you book.
- Consent — analytics/usage data is collected only after you affirmatively accept the cookie banner, and only for as long as that consent stands.
We do not use your enquiry details for marketing you haven't asked for, and we never sell your data.
How your enquiry is stored and shared
When you submit a form or finish a chat, your enquiry is sent directly from your browser to a third-party lead-collection service that receives and stores enquiries on our behalf, so our team can see and respond to them. We do not control that vendor's own infrastructure, but we only ever send it the fields described above, and we do not instruct it to use your data for any purpose beyond holding it for us. We share your details internally only with the staff who need them to respond to your enquiry or deliver the service, and otherwise only when required by law.
Retention
We keep enquiry data for as long as reasonably needed to respond to you, deliver any service you book, and meet our own legal, accounting or tax record-keeping obligations — after which we delete or anonymise it. Analytics data, when you've consented to it, is retained by Google Analytics under Google's own retention settings for this property and is deleted immediately from our side if you withdraw consent (see below).
Cookies and analytics
We use Google Analytics (GA4) to understand how visitors use this site. GA4 only loads, and only sets cookies, after you accept the cookie banner shown when you first visit. If you reject or have not yet decided, no analytics script runs and no analytics cookies are set. You can change your mind at any time — accepting and withdrawing are equally easy:
Withdrawing reloads the page and clears Google Analytics' cookies for this domain on a best-effort basis. We run no advertising and do not use ad-related cookies or tracking.
Your rights as a data principal
Under the DPDP Act, you have the right to:
- Access — ask us what personal data of yours we hold.
- Correction and erasure — ask us to correct inaccurate data, or delete it.
- Withdraw consent — withdraw analytics consent at any time, as described above.
- Grievance redressal — raise a complaint about how we've handled your data.
- Nominate — nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, email [email protected] or call +91 96731 98867. We'll respond within a reasonable time.
Grievance officer
For any grievance regarding the processing of your personal data, you may contact our Grievance Officer at [email protected] or +91 96731 98867.
Children's data
Our services are commercial/B2B cleaning services for offices, societies and businesses. This site is not directed at children, and we do not knowingly collect personal data from children.
Changes to this policy
If we materially change what data we collect or why, we'll update this page and the "Last updated" date above, and — where the change affects analytics — ask for your consent again.